Tasker account paused, Tasks closed? New Policy may be the cause

If you’ve recently had tasks forfeit and your account paused, and don’t understand why, you may have missed an in-app message on 11/8 or an email from your Tasker Success Manager on 11/10.

TR has a new policy requiring Task Acceptance by 11:59 PM for Same Day Tasks and 11:59 PM the day after the task is received for other tasks. If you do not Accept or Forfeit… they do it for you. Many tasks have been negatively impacted by this change, which was not communicated well in advance and is of questionable merit.

The email from TSMs is pictured below, and links to their blog post, originally published 10/25, and updated 11/8-10.

Your voice matters. Your business matters. Let them know how this change impacts you and your clients.

If you have tasks impacted, consider these options:

1) Contact Support at 1-800-340-8275 and politely request that they contact clients with cancelled tasks and provide them with your link, as you’d been unaware of the policy change and have every intention of completing the task for the client.

2) Contact your Tasker Success Manager, to share feedback on the impact of this change and your concerns about the continued impact to how you provide service to clients.

3) Use the Support site to create a ticket, use ‘Tasker Guidance’ as the type, and include ‘Task Acceptance Deadline Policy Change - Feedback’ as the start of the message.

TaskRabbit revised communications and resent them based on significant Tasker feedback.

To the extent they’ll consider reversing this decision, sustaining that feedback is important.

Your voice matters. Your business matters. Let them know how this change impacts you and your clients.

11/1/23 - Important System Change

What Has Happened

On October 25 TaskRabbit made an Announcement in the Tasker app and published a blog page. Unfortunately, it failed to clearly communicate that they were making a significant change to the system that has serious consequences for how Taskers manage the first 2 days of a task request.

Neither the announcement nor the blog post were effective in clearly communicating that a system change was going to occur. Neither clearly states that if a tasker had not confirmed and accepted a task by 11:59 PM of Day 2, instead of a reminder being provided, the task would be automatically forfeited, disabling chat etc.

Below is an image of the Announcement, but with adjustments that would have made it clear they were making a change.

Also below is the chart, as published on the blog. https://www.taskrabbit.com/blog/making-sense-of-tasking-time

What To Do for Yourself and Clients

There is no option but to ensure you Accept or Forfeit a task before 11:59 PM the day after the invitation is received. It will be Forfeit at midnight if you do not act.

What To Do If This Change Has Impacted Tasks or the Way you Work

1) Call Support During Business Hours. In the US, 1-844-340-8275 between 8:30 am to 6:30 pm Central Time

2) Email your Tasker Success Manager, sharing your feedback with them.

3) Consider commenting on TaskRabbit’s Facebook page, or tag them Twitter, Instagram or TikTok. While it would be great to avoid use of Social Media, we know it t gets more attention than simply calling Support. If you consider this an important and urgent matter, then getting attention quickly is important. Tasker2Tasker will be posting. The more who do, the more likely we can influence TaskRabbit to reverse this practice.

End of ‘handshake rule’ requirement

For most of TaskRabbit’s On-Demand eta (2014 forward), taskers were expected to re-confirm The date and time of the task in task chat … even though the task request comes in with a date and time chosen by the client.

This recently ended. It was not well announced, sadly. The closest thing to a formal communication were a few comments from individual Tasker Success Managers in small Discord servers. Below is one such post/comment.

At that time, the Cancellation Fee requirements were adjusted to no longer refer to a needing the confirmation as a requirement to get the Cancellation payment.

Naturally, one would ask why this change wasn’t communicated more broadly. Unfortunately, the only people that can properly answer that… are the people who would have been responsible for the communication that didn’t happen.

This is the best we’ve got for now.

Hello World-- the first Tasker2Tasker blog post and launch of #Tasker2Tasker hashtag

Getting the blog going is a key goal for May/June 2022. The primary goals are simple:

• Find and Share useful information

• Create some traffic to the site

• Help connect Taskers to other Taskers producing content on the broader internets, outside the FB TTU Group

• Try to establish #Tasker2Tasker as a useful, meaningful hashtag for content creators to improve their ability to be found, and for Taskers looking for content to find it.

So, let’s see if we can establish a baseline for measuring change on that final point:

Let’s see….

• YouTube —- none found.
  That’s a good base line.

• Google — 2 — both pages on this site.
  Also a good baseline.

Alright folks.