What Has Happened

On October 25 TaskRabbit made an Announcement in the Tasker app and published a blog page. Unfortunately, it failed to clearly communicate that they were making a significant change to the system that has serious consequences for how Taskers manage the first 2 days of a task request.

Neither the announcement nor the blog post were effective in clearly communicating that a system change was going to occur. Neither clearly states that if a tasker had not confirmed and accepted a task by 11:59 PM of Day 2, instead of a reminder being provided, the task would be automatically forfeited, disabling chat etc.

Below is an image of the Announcement, but with adjustments that would have made it clear they were making a change.

Also below is the chart, as published on the blog. https://www.taskrabbit.com/blog/making-sense-of-tasking-time

What To Do for Yourself and Clients

There is no option but to ensure you Accept or Forfeit a task before 11:59 PM the day after the invitation is received. It will be Forfeit at midnight if you do not act.

What To Do If This Change Has Impacted Tasks or the Way you Work

1) Call Support During Business Hours. In the US, 1-844-340-8275 between 8:30 am to 6:30 pm Central Time

2) Email your Tasker Success Manager, sharing your feedback with them.

3) Consider commenting on TaskRabbit’s Facebook page, or tag them Twitter, Instagram or TikTok. While it would be great to avoid use of Social Media, we know it t gets more attention than simply calling Support. If you consider this an important and urgent matter, then getting attention quickly is important. Tasker2Tasker will be posting. The more who do, the more likely we can influence TaskRabbit to reverse this practice.