If you’ve recently had tasks forfeit and your account paused, and don’t understand why, you may have missed an in-app message on 11/8 or an email from your Tasker Success Manager on 11/10.
TR has a new policy requiring Task Acceptance by 11:59 PM for Same Day Tasks and 11:59 PM the day after the task is received for other tasks. If you do not Accept or Forfeit… they do it for you. Many tasks have been negatively impacted by this change, which was not communicated well in advance and is of questionable merit.
The email from TSMs is pictured below, and links to their blog post, originally published 10/25, and updated 11/8-10.
Your voice matters. Your business matters. Let them know how this change impacts you and your clients.
If you have tasks impacted, consider these options:
1) Contact Support at 1-800-340-8275 and politely request that they contact clients with cancelled tasks and provide them with your link, as you’d been unaware of the policy change and have every intention of completing the task for the client.
2) Contact your Tasker Success Manager, to share feedback on the impact of this change and your concerns about the continued impact to how you provide service to clients.
3) Use the Support site to create a ticket, use ‘Tasker Guidance’ as the type, and include ‘Task Acceptance Deadline Policy Change - Feedback’ as the start of the message.
TaskRabbit revised communications and resent them based on significant Tasker feedback.
To the extent they’ll consider reversing this decision, sustaining that feedback is important.
Your voice matters. Your business matters. Let them know how this change impacts you and your clients.
